Shipping policy

Shipping & Delivery FAQ

At ManpasandKart.com, we are committed to delivering your favourite spices, staples, dry fruits, seasonings, and other grocery essentials safely and on time. Below are answers to some of the most frequently asked questions about our shipping and delivery process.

 

1. Where do you deliver?

We currently deliver to most serviceable locations across India. Delivery availability depends on the PIN code entered at the time of placing your order.

 

2. How long does delivery take?

Orders are generally processed within 1–2 business days after successful payment confirmation.

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

 

3. How can I track my order?

Once your order is dispatched, you will receive a confirmation via SMS, email, or WhatsApp (where applicable) containing your tracking details.

You can use the tracking link provided to monitor the status of your shipment.

 

4. What are the shipping charges?

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, ManpasandKart.com may offer free shipping promotions on selected orders or during promotional campaigns.

 

5. Do you offer Cash on Delivery (COD)?

Cash on Delivery (COD) may be available for selected PIN codes and order values.

The availability of COD will be shown during the checkout process.

 

6. Can I change my delivery address after placing an order?

You may request a change to your delivery address only if your order has not yet been packed or dispatched.

Please contact us immediately at support@manpasandspices.com. While we will make every effort to accommodate your request, changes cannot be guaranteed once order processing has begun.

 

7. Can I cancel my order after it has been shipped?

No. Once an order has been dispatched from our warehouse, it cannot be cancelled.

For more information, please refer to our Return & Refund Policy.

 

8. What happens if I am unavailable during delivery?

If you are unavailable, our courier partner may attempt delivery again based on their delivery policy.

If the order is returned to us due to repeated failed delivery attempts or incorrect address details, additional shipping charges may apply for re-dispatch.

 

9. What should I do if I receive a damaged package?

Please inspect your package upon delivery.

If the package appears damaged, tampered with, or if you receive the wrong product, please contact us within 48 hours of delivery by emailing support@manpasandspices.com with:

  • Your Order Number

  • Registered Mobile Number

  • Photographs of the package and product

  • A brief description of the issue

We will review your request and provide an appropriate resolution in accordance with our Return & Refund Policy.

 

10. Do you deliver on weekends and public holidays?

Delivery schedules depend on our courier partners.

While deliveries may be available on Saturdays in many locations, deliveries on Sundays and public holidays may not be available.

 

11. Can I choose a specific delivery date or time?

At present, we are unable to guarantee delivery on a specific date or at a specific time.

Orders are delivered according to the schedules of our logistics partners.

 

12. What if my order is delayed?

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Transport disruptions

  • Public holidays

  • High order volumes

  • Courier delays

If your order is significantly delayed, please contact us, and we will be happy to assist you.

 

13. What happens if my order cannot be delivered?

Orders may be returned to us if:

  • The delivery address is incorrect or incomplete.

  • The recipient is unavailable after multiple delivery attempts.

  • The delivery is refused by the recipient.

In such cases, additional shipping charges may apply if the order is re-dispatched.

 

14. How can I contact Customer Support?

If you have any questions regarding shipping or delivery, please contact us:

Manpasand Agro Food Pvt. Ltd.

Website: www.manpasandkart.com

Email: support@manpasandspices.com

Please include your Order Number and Registered Mobile Number in your email so that we can assist you promptly.

 

Our Shipping Commitment

At ManpasandKart.com, we are dedicated to delivering fresh, high-quality food products with care and efficiency. We work with trusted logistics partners to ensure your orders reach you safely and in the shortest possible time. Your satisfaction is our priority, and we are committed to providing a reliable and transparent delivery experience.