Return & Refund Policy

Effective Date: [Insert Effective Date]

At ManpasandKart.com, we are committed to delivering high-quality spices, staples, seasonings, and other packaged food products. As we deal with food and consumable items, our Return & Refund Policy has been designed to ensure the highest standards of hygiene and food safety.

General Return Policy

Due to hygiene and food safety regulations, all food and consumable products sold on ManpasandKart.com are non-returnable and non-exchangeable once delivered.

Exceptions to Non-Return Policy

We will consider a replacement or refund if you receive:
- A damaged product
- A defective product
- The wrong product
- An expired product
- A tampered package

All requests are subject to verification by our Customer Support team.

Reporting Issues

Please email support@manpasandspices.com within 48 hours of receiving your order. Include your Order Number, Registered Mobile Number, Product Name, a brief description of the issue, and clear photographs showing the product, outer package, batch number, expiry date, and invoice if available.

Our Process

Our Customer Support team will review your information and may contact you for additional details. After verification, we will inform you whether your request has been approved.

Replacement or Refund Options

Depending on the issue and product availability, we may replace the product with the same item, replace it with an equivalent product of similar value, or issue a full refund if replacement is not possible.

Refund Timeline

Once approved, refunds are processed within:
- UPI & Wallets: 3–5 business days
- Credit/Debit Cards & Net Banking: 5–7 business days
- Cash on Delivery: 7–10 business days via bank transfer

Processing time may vary depending on your bank or payment provider.

Order Cancellation

You can cancel your order only before it has been packed or dispatched. Once shipped, orders cannot be cancelled. Contact support@manpasandspices.com immediately to request cancellation.

Shipping Charges

Shipping charges are non-refundable unless the refund is due to our error, such as wrong, damaged, or defective product delivery.

Failed Delivery

If delivery fails due to incorrect address, incorrect contact details, customer unavailability, or refusal to accept the order, re-shipping charges shall be borne by the customer.

Non-Eligible Items

We cannot accept returns or refunds for:
- Opened or used products
- Partially consumed products
- Orders placed incorrectly by the customer
- Products not liked due to personal taste or preference
- Products damaged after delivery due to improper handling or storage
- Requests made after 48 hours of delivery

Quality Assurance

Every product sold on ManpasandKart.com undergoes strict quality checks before dispatch. We are committed to delivering safe, fresh, and high-quality packaged food products.

Policy Updates

Manpasand Agro Food Pvt. Ltd. reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version is always available on www.manpasandkart.com.

Contact Us

Email: support@manpasandspices.com

Please include your Order Number, Registered Mobile Number, and a brief description of your concern in your email.

Our Commitment

Your satisfaction is important to us. While our food products are generally non-returnable for hygiene and safety reasons, we are committed to resolving genuine concerns promptly. If you receive a damaged, defective, expired, tampered, or incorrect product, we will review your request fairly and provide a suitable resolution in accordance with this policy.