Refund policy

­Return & Refund Policy (Frequently Asked Questions)

Effective Date: [Insert Effective Date]

At ManpasandKart.com, we are committed to delivering high-quality spices, staples, seasonings, and other packaged food products. As we deal with food and consumable items, our Return & Refund Policy has been designed to ensure the highest standards of hygiene and food safety.

1. Can I return a product after delivery?

No. Due to hygiene and food safety regulations, all food and consumable products sold on ManpasandKart.com are non-returnable and non-exchangeable once delivered.

2. Are there any exceptions to the non-return policy?

Yes. We will consider a replacement or refund if:

  • You receive a damaged product.

  • You receive a defective product.

  • You receive the wrong product.

  • The product is expired when delivered.

  • The product packaging is tampered with before delivery.

All requests are subject to verification by our Customer Support team.

3. How do I report a damaged, defective, or incorrect product?

Please email us at support@manpasandspices.com within 48 hours of receiving your order.

Your email should include:

  • Order Number

  • Registered Mobile Number

  • Product Name

  • A brief description of the issue

  • Clear photographs of:

    • The product

    • The outer package

    • Batch Number and Expiry Date

    • Invoice (if available)

4. What happens after I submit my request?

Our Customer Support team will review the information provided. We may contact you if additional details or photographs are required.

After verification, we will inform you whether your request has been approved.

5. Will I receive a replacement or a refund?

Depending on the nature of the issue and product availability, we may:

  • Replace the product with the same item.

  • Replace it with an equivalent product of similar value.

  • Issue a full refund if a replacement is not possible.

6. How long does it take to receive my refund?

Once approved, refunds are generally processed within:

  • UPI & Wallets: 3–5 business days

  • Credit/Debit Cards & Net Banking: 5–7 business days

  • Cash on Delivery (COD): 7–10 business days via bank transfer after receiving your bank details.

Actual processing time may vary depending on your bank or payment provider.

7. Can I cancel my order?

Yes, but only before your order has been packed or dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

To request cancellation, please contact us immediately at support@manpasandspices.com.

8. Are shipping charges refundable?

Shipping charges are generally non-refundable unless the refund is due to an error on our part, such as:

  • Wrong product delivered.

  • Damaged product delivered.

  • Defective product delivered.

9. What if my order could not be delivered?

If delivery fails due to:

  • Incorrect delivery address,

  • Incorrect contact details,

  • Customer unavailable,

  • Refusal to accept the order,

the order may be returned to us. Re-shipping charges, where applicable, shall be borne by the customer.

10. What products are not eligible for return or refund?

We cannot accept returns or refunds for:

  • Opened or used products.

  • Partially consumed products.

  • Orders placed incorrectly by the customer.

  • Products not liked due to personal taste or preference.

  • Products damaged after delivery due to improper handling or storage.

  • Requests made after 48 hours of delivery.

11. How do you ensure product quality?

Every product sold on ManpasandKart.com undergoes strict quality checks before dispatch. We are committed to delivering safe, fresh, and high-quality packaged food products.

12. Can this policy change?

Yes. Manpasand Agro Food Pvt. Ltd. reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version will always be available on www.manpasandkart.com.

13. How can I contact Customer Support?

If you have any questions regarding returns, replacements, refunds, or your order, please contact us:

Email: support@manpasandspices.com

To help us assist you quickly, please include your Order Number, Registered Mobile Number, and a brief description of your concern in your email.

 

Our Commitment to You

Your satisfaction is important to us. While our food products are generally non-returnable for hygiene and safety reasons, we are committed to resolving genuine concerns promptly. If you receive a damaged, defective, expired, tampered, or incorrect product, we will review your request fairly and provide a suitable resolution in accordance with this policy.